Frequently Asked Questions

We offer three main subscription tiers:

• Basic Access: Free with limited features and weekly summary emails
• Professional: S$29.90/month with daily updates and detailed analysis
• Enterprise: S$149.90/month with real-time monitoring and custom reports

All paid plans include a 14-day free trial with full access to all features.

Yes, you can upgrade or downgrade your subscription at any time through your account settings. When upgrading, you'll get immediate access to the new features. When downgrading, the changes take effect at the start of your next billing cycle.

No, all our subscriptions are month-to-month with no long-term contract required. You can cancel at any time without penalty. Enterprise plans may have annual commitments for larger organizations requiring custom solutions.

Yes, we offer a 50% discount on our Professional plan for verified students and educational staff. Educational institutions can contact our enterprise team for special institutional pricing.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for enterprise accounts. All payments are processed securely through PCI-compliant payment processors.

Professional plans are limited to single-user access. Enterprise plans include multiple user licenses and team management features. Account sharing violates our terms of service and may result in account suspension.

Our web platform works on all modern browsers including Chrome, Firefox, Safari, and Edge. We support desktop, tablet, and mobile access. Our mobile app is available for iOS and Android devices.

Click the "Forgot Password" link on the login page and enter your email address. We'll send you a secure link to reset your password. The link expires after 2 hours for security reasons.

Yes, we have native mobile apps for both iOS and Android. You can download them from the App Store and Google Play Store. The app includes push notifications for real-time alerts and offline reading capabilities.

Our mobile app allows you to download reports and articles for offline reading. The web version requires an internet connection. Enterprise clients can request offline data packages for specific use cases.

Transport updates are real-time, infrastructure news is updated daily, and analytical reports are published weekly. Enterprise clients can access real-time data feeds through our API.

Professional plans include 1,000 API calls per month, while Enterprise plans have customizable limits based on your needs. Contact our technical team for specific API documentation and integration support.

We gather information from multiple verified sources including LTA, HDB, URA, official government announcements, construction firms, and our network of field reporters. All information is verified before publication.

We strive for maximum accuracy and timeliness. Transport updates are real-time, project information is updated within 24 hours of changes, and analytical content is reviewed by industry experts. However, we recommend checking official sources for critical decisions.

Professional and Enterprise subscribers can submit project monitoring requests. While we can't guarantee coverage for all requests, we prioritize based on subscriber interest and project significance.

Yes, we maintain archives going back to 2018 when we launched. Enterprise clients can access comprehensive historical data for analysis and reporting purposes.

Professional and Enterprise subscribers can use our content in internal reports and presentations with proper attribution. Commercial redistribution requires additional licensing. Please review our terms of service for details.

Our primary focus is Singapore infrastructure. However, we occasionally cover regional projects that impact Singapore, such as the Johor-Singapore RTS Link and regional port developments.

Subscriptions are billed monthly on the same date you originally signed up. For example, if you signed up on January 15th, you'll be billed on the 15th of each subsequent month.

We offer a 14-day free trial for all paid plans. After that, we don't typically offer refunds for monthly subscriptions, but we'll work with you if you're experiencing issues. Annual plans may be eligible for prorated refunds.

You can update your payment method at any time in your account settings under "Billing Information." Your new payment method will be used for all future billing cycles.

Yes, we offer a 15% discount for annual billing on Professional plans and custom discounts for Enterprise annual commitments. Contact our sales team for more information.

We'll automatically retry the payment for 3 days. If unsuccessful, we'll send you email notifications and your account will be downgraded to Basic Access until payment is resolved.

Yes, you can download invoices from your account billing section. Enterprise clients receive detailed monthly invoices with breakdowns by user and service.

You can cancel anytime from your account settings. Go to "Subscription" and click "Cancel Subscription." Your access will continue until the end of your current billing period.

We retain your account data for 90 days after cancellation in case you wish to reactivate. After that, personal data is anonymized in accordance with our privacy policy.

Yes, Professional and Enterprise subscribers can export their saved articles, alerts, and preferences. Basic users have limited export capabilities.

You can manage your notification settings in your account under "Email Preferences." Choose between real-time alerts, daily digests, or weekly summaries.

Yes, you can request complete account deletion from your account settings. This action is irreversible and will permanently remove all your data from our systems.

Use the "Report a Problem" feature in your account or email support@docigohogeha.sbs. Include details about the issue and any error messages you received.